Privacy and Cookie Policy
This Privacy Policy will become effective from the 25th May 2018.
Our privacy policy will help you understand what information “Richmond House” collects, how we use it and what choices you have.
“Richmond House Social Care Services” “ Richmond House Clubs”, “Richmond House Short Break”, “Richmond House Outreach Active” and “Richmond House Volunteer” (referred to in this policy as “we”, “us” or “our”) are trading names of:

The Richmond House 96 Main Street, North Frodingham, Driffield, East Riding of Yorkshire, YO25 8LJ. Registered Community Interest Company Number: 11154305. Richmond House Social Care Services (“We”) are committed to protecting and respecting your privacy. This policy (together with Richmond House Social Care Services Data Protection Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation 2018 (GDPR) the data controller is Richmond House Social Care Services whose registered office address is at 96 Main Street, North Frodingham, Driffield, East Riding YO25 8LJ. Our nominated representative for the purpose of the Act is the Chief Executive.

Our Privacy Promise:
We promise to collect, process, store and share your data safely and securely:
You’re always in control: Your privacy will be respected at all times and we put you in control of your privacy with easy-to-use tools and clear choices.
We work transparently: We will be transparent about the data we collect and how we use that data so that you can make fully informed choices and decisions.
We operate securely: We promise to protect the data you share with us by using appropriate security measures and controls. We’re also careful with who we allow processing your data on our behalf.
For your benefit: We promise that, when we do process your data, we will use it to benefit you and to make your experience better and to improve our products and services.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site https://www.rhscs.org.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site. For further details please see Richmond House Social Care Services Data Protection Policy.
If you use our “contact us forms” through the website we may keep a record of that correspondence.
If you sign up to our mailing lists we will keep a record of this against our database
Details of transactions you carry out through our site and of the fulfilment of your requests.
Details of your visits to our site including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Data we collect about you
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity data – name, title, date of birth, gender, nationality and school details of those buying or using our services. For military staff, we also ask for service number, rank and place of work.
Contact data – location, postcode, email address or telephone numbers.
Transaction data – details of the products and services you have purchased from us, including date and time of booking and spend in relation to that transaction. We also collect the name on your payment card, your card, expiry date and CVV number.
Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile data – purchases or orders made by you, your interests, preferences, feedback and survey responses, preferences about the use of the services (including whether you are interested in certain events that we offer)
Usage data – information about how you use our website and services.
Marketing and communications data – your preferences in receiving marketing from us and your communication preferences.
Employment information – Previous employment history, experience, relevant qualifications, work eligibility and references.
Criminal conviction and offence information – In order to work for us, you will be required to undertake an enhanced Disclosure check.
Health and Medical Information – We will collect any relevant medical or health information of children that attend our camps, including first aid preferences. We also collate medical information, where supplied, for staff applying for select roles and employees.
IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
If you submit your details to us or if you continue to use our site, you agree to our use of cookies. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Examples of purposes for which a cookie may be used:
Estimate our audience size or usage pattern.
Speed up your searches.
Recognise you when you return to our site.
Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.
Please note that third parties (including, for example, like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies. We do not control the setting of these cookies, so we suggest you check the website of the third-party for further information about their cookies and how to manage them.
You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Except for essential cookies and any periods for expiry specified above, all cookies will expire after 24 months.
Where we store your personal data
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Please see Richmond House Social Care Services Data Protection Policy

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.
Disclosure of your information
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Richmond House Social Care Services , our users, their families or others. This includes exchanging information with other statutory or charitable organisations for the purposes of fraud protection and credit risk reduction.
Your rights
You have the right to ask us not to process your personal data for our purposes. You can exercise your right to ‘opt out’ at any time by contacting us at info@rhscs.org.uk
Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Chief Executive or info@rhscs.org.uk